Effective Date: September 14, 2025
Last Updated: September 14, 2025
This Privacy Policy explains how Vendoura Trading Hub (“Vendoura,” “we,” “our,” or “us”) collects, uses, and safeguards information on the Vendoura Community Platform (“Platform”), which includes both the community layer and the marketplace layer .
By using the Platform, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following categories of information:
a. Account & Profile Data
- Name, email, phone number, business name, and password.
- Vendor-specific information such as store details, products, and payment preferences.
b. Transaction Data
- Purchase history, payment confirmations, and shipping details.
- Refunds, cancellations, and dispute records.
c. Community Activity
- Posts, comments, messages, uploaded media, and event participation.
- Badges, rankings, and gamification progress.
d. Technical Data
- IP address, device type, browser, and geolocation (approximate).
- Cookies, session tokens, and analytics identifiers.
e. AI and Behavioral Data
- Interaction patterns (clicks, searches, product views).
- AI-generated recommendations, fraud-detection flags, and personalization profiles.
2. How We Use Your Data
We use your data to:
- Provide access to community and marketplace features.
- Facilitate transactions, payments, and order fulfillment.
- Improve user experience through AI-driven personalization and recommendations .
- Detect and prevent fraud using algorithmic monitoring systems .
- Send important notifications, service updates, and promotional offers.
- Generate anonymized analytics for Platform optimization.
3. Sharing of Data
We may share your data with:
- Vendors – to process and deliver your orders.
- Payment providers – for secure transactions.
- Service partners – cloud hosting, analytics, AI infrastructure, and logistics providers.
- Legal authorities – when required by applicable law.
We do not sell personal data to third parties.
4. AI and Automation
- Some decisions on the Platform (such as product recommendations, fraud alerts, or community moderation flags) may be generated using AI models.
- AI-driven processes are regularly audited for fairness, accuracy, and compliance.
- You may request clarification on automated actions that affect your account.
5. Cookies and Tracking
- We use cookies and tracking technologies to remember your preferences and optimize Platform performance.
- Third-party analytics tools may also set cookies.
- You can adjust cookie preferences in your browser, but disabling them may limit functionality.
6. Data Retention
- Account and transaction data are retained as long as your account is active.
- Some records may be stored beyond account closure for legal, tax, or compliance purposes.
- Anonymized analytics data may be retained indefinitely.
7. Security Measures
- We apply encryption, access controls, and anomaly detection to protect your data.
- No system is fully secure; users must also safeguard their login credentials.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of non-essential marketing communications.
- Request limitations on AI-driven decision-making.
- Export a copy of your data in a portable format.
9. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Policy
Vendoura may update this Privacy Policy. Changes will take effect immediately upon posting, with the “Last Updated” date revised accordingly.
11. Contact
For privacy inquiries, contact:
Vendoura Trading Hub
📧 Email: support@vendoura.com
📞 Phone: +234-815-318-8306
